Frequently Asked Questions

Browse properties on the Properties page. Select your dates and the number of guests, then fill in your details on the property page and click "Book Now". Payment is processed securely via Stripe. You'll receive a confirmation email immediately after booking.

All payments are processed via Stripe, a secure and widely-used payment platform. Your card details are never stored on RentLaunch's servers — they go directly to Stripe. The payment is transferred to the property manager after your check-in date, minus our platform fee.

Each property manager sets their own cancellation policy. Flexible, Moderate, Strict, and Non-refundable options are common. The cancellation policy is clearly displayed on every property listing before you confirm your booking. You can also read our full Cancellation Policy page.

After your booking is confirmed, you'll have access to a guest portal (via the link in your confirmation email) where you can see the property address, check-in instructions, Wi-Fi password, and contact information for the property manager. Check-in details are typically available 24 hours before your arrival date.

No booking fees for guests. The total price shown at checkout is what you pay. Unlike Airbnb or VRBO, there are no platform fees added on top. Some property managers charge a cleaning fee (shown separately), but this is included in the total before you confirm.

Pet policies vary by property. Check the "House Rules" section on each property listing. Some properties allow pets with no additional fee; others charge a pet fee. If you book a pet-friendly property, you can add a pet after booking via the guest portal.

Yes, subject to the PM's approval. Through your guest portal, you can request changes to your dates, number of guests, or add a pet. The PM will be notified and can approve or decline the request. If approved, any pricing changes will be shown before confirmation.

Sign up for a free account at rentlaunch.com/signup and complete the onboarding wizard. You'll add your property details, photos, pricing, and check-in instructions. Once your account is activated, your property will be live and bookable. For a step-by-step guide, visit our Getting Started guide.

Yes. To accept payments, you need to connect your Stripe account (Stripe Connect). This is free and only takes a few minutes. Connect via Settings → Payment Settings. Payments are deposited directly to your Stripe account within 2 business days of guest check-in.

RentLaunch charges a 2% platform fee on each booking total (subtotal — this does not include taxes). This covers payment processing, platform maintenance, guest support, and marketing. There are no setup fees, monthly fees, or listing fees. Learn more on our pricing page.

Yes. RentLaunch supports iCal sync with Airbnb, VRBO, and other channel managers. This keeps your availability synchronized across all platforms, preventing double-bookings. Set up sync via Properties → [Property] → Calendar Sync.

Yes. Every property manager gets a branded booking site at /p/[your-slug]. You can customize colors, logo, menu items, pages, blog posts, and more via the Website section in your dashboard. You can also connect a custom domain for a fully white-labeled experience.

The guest messaging system in your dashboard allows you to send and receive messages with booked guests. Guests can also message you through their booking portal. You'll receive email notifications for new guest messages. You can also set up automated messages (e.g., check-in instructions, pre-arrival reminder) in the Dashboard.